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Customer Service & Support

We're Here to Help

At Great Days Out, we're passionate about helping customers create unforgettable memories at some of the UK's best attractions and experiences.

Whether you're booking a family day out, looking for attraction information, or need assistance with an existing order, our UK-based customer support team is here to provide fast, friendly and reliable help whenever you need it.

Email Support

[email protected] 

Response within 24 hours

Opening Hours

Monday – Saturday

9:00am – 5:00pm

UK-Based Team

Real people providing real support.

Knowledgeable attraction experts

Manage Your Booking Online

Most bookings include a secure booking management link within your confirmation email.

Where permitted by the attraction or experience provider, this allows you to:

  • Change visit dates
  • Update booking details
  • Manage reservations
  • Cancel eligible bookings

All amendment and cancellation options remain subject to the attraction's own terms and conditions.

How We Can Help

Ticket & Booking Support

  • Booking confirmations
  • Missing tickets
  • Ticket delivery enquiries
  • Attraction information
  • Ticket validity questions
  • Promotional offer queries
  • Gift experience enquiries
  • Booking amendment guidance

Order Support

  • Payment issues
  • Booking reference enquiries
  • Ticket access problems
  • Incorrect booking details
  • Order updates
  • Refund guidance
  • Supplier cancellation information

Why Choose Great Days Out?

Unlike many online ticket providers, every member of our customer service team is based in the United Kingdom.

When you contact Great Days Out, you'll speak with knowledgeable team members who understand our attractions, our booking systems and our customers' needs.

Frequently Asked Questions

Can I Amend My Booking?

Most bookings include a booking management link in your confirmation email. Where permitted by the attraction, you can amend visit dates or update booking details online.

Can I Cancel My Booking?

Cancellation policies vary by attraction and ticket type. If cancellation is available, it can usually be completed using your booking management link.

Why Can't Support Override Policies?

Great Days Out acts as the booking platform. Amendment, cancellation and refund rules are controlled by the attraction provider and cannot be overridden.

Important Information

Amendment options, cancellation eligibility and refund policies vary between attractions and suppliers. Great Days Out does not set these policies and cannot override supplier restrictions.

We always recommend reviewing the attraction-specific terms and conditions before completing your booking.